Customer Service Agent | Ohio, Texas, Tennessee, Arkansas

Remote | Full Time | Benefits

Join The HL Pro Tools Family

We are seeking Customer Service Agents that are based in any of the following states: Ohio, Texas, Arkansas or Tennessee. We love Agents who are absolute rockstars at creating remarkable customer service and onboarding experiences and who have fun in the process!

Customer Service Agents will use both creative and critical problem solving and technical thinking skills to educate users and solve issues that arise in the supported software system that are crucial to the daily operations of the agencies and their clients who use it. This role is 100% customer facing, communicating with the agency team and their clients via a support ticketing system, live chat and Zoom. Customer Service Agents will meet and strive to regularly exceed Service Level Agreements (SLA's) and KPI's by working collaboratively in teams on a wide range of customer support issues for the agencies and their clients all while creating incredible human-to-human connections with the clients they serve.

Your Responsibilities

  • Provide 1:1 front-line support ensuring timely and correct solutions alongside relational customer service.

  • Diagnose and resolve software services, solutions and product related issues.

  • Build trusted advisor relationships with the client to help them achieve their strategic goals.

  • Run Onboarding Calls to help new users get integrated and have success

  • Deliver a high level of customer satisfaction by resolving basic and advanced issues received through our support channels.

  • Provide ideas and assist with creation of documentation and training material for external and internal content.

  • Respond quickly and effectively to email, chat & zoom inquiries. 

  • Document complex issues for escalation; ensure resolution is determined.

  • Navigate multiple systems and tools efficiently to assist in research and resolution of customer issues.

  • Problem solve and offer suggestions, tips, and resolutions.

  • Work collaboratively and effectively with a team of peers and cross functional departments to resolve technical and marketing issues.

  • Maintain or exceed our established service levels and productivity standards.

  • Other tasks, duties and special projects as assigned.

You'll Enjoy These Benefits

  • Full Time, Remote Position

  • 401k Plan & Company Matching

  • Generous PTO Policy

  • 100% Paid Medical Benefits

  • Dental & Vision Benefits

  • Lifestyle & Work from Home Benefits

  • Access to Robust Training and Education

Our Perfect Candidate

  • 3+ months of hands-on experience with GoHighLevel.

  • Familiarity with other marketing platforms (e.g., ClickFunnels, ActiveCampaign, WordPress, Zapier).

  • Knowledge of CSS, HTML, and JavaScript is a bonus.

  • Thrives in a customer-facing role with a passion for providing exceptional service.

  • Strong communication and conflict resolution skills to manage challenging situations with empathy and professionalism.

  • Proactive approach to learning product features and technical capabilities.

  • Ability to troubleshoot and resolve issues quickly while understanding processes for robust solutions.

  • Excels in a fast-paced, evolving environment.

  • Works collaboratively, seeks help when needed, and delivers on commitments.

  • Demonstrates a thoroughness to all communication and problem solving that ensures client's feel heard and understood.

  • Exceptional written and spoken English communication skills that allow the Agent to create a remarkable connection with the Client.

  • Reliable and secure internet access.

What We Can Do Together

We’re on a mission to help business owners make a larger, more meaningful impact without compromising the things that matter most in life—family, purpose, margin, and more. By building remarkable relationships and becoming a trusted partner, we help our clients maximize the value of their business, streamline operations, and achieve their goals with confidence. Every member of our team plays a vital role in this mission by delivering exceptional service and creating solutions that truly make a difference.

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