Customer Success Expert

Remote | Full Time | Benefits

Join The HL Pro Tools Family

HL Pro Tools operates at the intersection of software and business automation, empowering businesses to succeed with HighLevel, a leading marketing and automation platform. By combining an advanced toolset with a dedicated team, we help business owners streamline operations, enhance client support, and execute complex automations. Our mission is to enable businesses to transition from overwhelmed operators to efficient, successful leaders by working smarter, not harder.

We are seeking a proactive and customer-focused Customer Success Expert to join our team. This role is critical in building strong relationships, driving customer satisfaction, and ensuring the successful adoption of our solutions. You’ll work closely with clients to maximize their value, minimize churn, and contribute to our company’s growth.

Your Responsibilities

  • Build and maintain strong relationships with clients, acting as their trusted advisor.

  • Lead onboarding and training processes to ensure seamless product adoption.

  • Develop strategies to maximize client value and business growth.

  • Monitor and analyze customer data to identify trends and improve the customer

    experience.

  • Handle and resolve customer inquiries and complaints, ensuring satisfaction.

  • Collaborate with internal teams to enhance product features and customer outcomes.

  • Design and deliver customer success programs to minimize churn and boost retention.

You'll Enjoy These Benefits

  • Full Time, Remote Position

  • 401k Plan & Company Matching

  • Generous PTO Policy

  • 100% Paid Medical Benefits

  • Dental & Vision Benefits

  • Lifestyle & Work from Home Benefits

  • Access to Robust Training and Education

Our Perfect Candidate

  • 2+ years of experience in customer success, account management, or a similar role.

  • Strong command of the English language, both written and verbal.

  • Proven ability to manage multiple clients and priorities effectively.

  • Technical aptitude with a willingness to learn new software.

  • Self-motivated and results-driven mindset.

  • Passion for delivering exceptional service and building long-term relationships.

  • Has a desire to continually upgrade Customer Success knowledge.

  • Preferred experience working in an asynchronous remote environment.

  • Must have home office equipment/computer and high-speed internet.

What We Can Do Together

We’re on a mission to help business owners make a larger, more meaningful impact without compromising the things that matter most in life—family, purpose, margin, and more. By building remarkable relationships and becoming a trusted partner, we help our clients maximize the value of their business, streamline operations, and achieve their goals with confidence. Every member of our team plays a vital role in this mission by delivering exceptional service and creating solutions that truly make a difference.

Ready To Apply?

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We Can't Wait To Work Together!

HighLevel is changing the

marketing world as we know it.

Thousands of people have already experienced the no-brainer goodness of HL Pro Tools. And...this is only the beginning.

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