Customer Support Intern
Remote | Full Time | Benefits
Join The HL Pro Tools Family
HL Pro Tools operates at the intersection of software and business automation, empowering businesses to succeed with HighLevel, a leading marketing and automation platform. By combining an advanced toolset with a dedicated team, we help business owners streamline operations, enhance client support, and execute complex automations. Our mission is to enable businesses to transition from overwhelmed operators to efficient, successful leaders by working smarter, not harder.
As a Customer Support Intern, you will have the opportunity to learn and grow while providing excellent support for a cutting-edge software system used by agencies and their clients. This is a 100% customer-facing role where you will engage with customers via support ticketing, live chat, and Zoom. You’ll get hands-on experience in solving issues, improving your technical skills, and gaining knowledge of GoHighLevel and other marketing platforms.
Your Responsibilities
Assist with Front-line Support: Help solve customer issues, both basic and advanced, ensuring timely and accurate solutions, while maintaining great communication.
Learn to Diagnose Issues: Gain an understanding of how to troubleshoot software-related issues and work with your team to find resolutions.
Customer Satisfaction: Respond quickly and effectively to emails, chats, and Zoom inquiries while keeping customers happy.
Documenting Solutions: Learn to document and escalate complex issues for further resolution.
Learn Systems & Tools: Get familiar with multiple support tools and systems that will help you in your day-to-day tasks.
Collaboration: Work with your team to resolve technical issues, share solutions, and contribute to internal and external content creation.
Other Tasks: Help with various tasks or special projects as needed, learning and growing throughout your internship.
What You Need
Passion for Learning: No prior experience with GoHighLevel required. Just a strong willingness to learn and grow with the platform.
Technical Savviness: You should be comfortable with technology and have a general understanding of how marketing platforms work. Familiarity with tools like GHL, ClickFunnels, WordPress, or Zapier is a plus.
Strong English Communication Skills: Excellent written and spoken English to communicate effectively with customers and provide outstanding service
Problem Solving: You must be proactive, able to troubleshoot, and eager to learn how to resolve issues quickly.
Attention to Detail: Ensure clients feel heard and understood by being thorough in your communication and problem-solving.
Team-Oriented: Willingness to collaborate with peers and cross-functional departments to resolve issues.
Reliable Internet Connection: A stable internet connection for smooth communication and troubleshooting.
Reliable System: A good functioning Laptop/PC that can handle the load.
Why Join Us?
Be part of an international, multicultural team
Real opportunities for growth and career advancement
Full Time, Remote Position
Generous PTO Policy
Lifestyle & Work from Home Benefits
Access to Robust Training and Education
What We Can Do Together
We’re on a mission to help business owners make a larger, more meaningful impact without compromising the things that matter most in life—family, purpose, margin, and more. By building remarkable relationships and becoming a trusted partner, we help our clients maximize the value of their business, streamline operations, and achieve their goals with confidence. Every member of our team plays a vital role in this mission by delivering exceptional service and creating solutions that truly make a difference.
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HighLevel is changing the
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